Privacy Policy (Canada)
This Privacy Policy explains how Story Interviewing Academy handles personal information of individuals in Canada under PIPEDA and applicable provincial laws.
1) Overview & Scope
This policy applies to personal information we collect from individuals located in Canada when you use our websites, programs, and services. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and comparable provincial laws where applicable (e.g., Alberta, British Columbia, Quebec).
2) Personal Information We Collect
- Account and contact details: name, email address, phone number, province/territory.
- Program and purchase info: enrollments, payment status (processed by payment providers), invoices.
- Usage data: pages viewed, actions taken, device/browser info, approximate location (city/province).
- Support and feedback: messages, survey responses, interview recordings you choose to upload.
- Cookies and similar technologies, as described in the Cookies section.
3) How and Why We Use Personal Information
- Provide and improve our programs and services, including personalized learning paths.
- Operate our website, troubleshoot issues, and ensure security and fraud prevention.
- Communicate with you about your account, enrollments, and updates you request.
- Show non-essential content or measurement only with your consent where required.
- Comply with legal obligations and enforce our agreements.
5) Legal Bases and Consent (Canada)
Under PIPEDA we collect, use, and disclose personal information with your knowledge and consent, except where inappropriate. We limit collection to what is necessary for identified purposes and use safeguards appropriate to the sensitivity of the information.
- You may withdraw consent for optional uses at any time, subject to legal or contractual restrictions, by adjusting your cookie preferences or contacting us.
- We may rely on implied consent for certain purposes (e.g., to respond to your request), or explicit consent for optional analytics/marketing.
7) Storage, Security and Retention
- Storage and safeguards: encryption in transit, access controls, and security reviews appropriate to sensitivity.
- Retention: we keep information only as long as necessary to fulfill the purposes described, then securely delete or anonymize.
- Incident response: we assess, mitigate, and notify as required by applicable Canadian law.
8) Your Rights in Canada
Under PIPEDA and applicable provincial laws, you may have the right to:
- Request access to your personal information and obtain an account of its use and disclosure.
- Request corrections if your information is inaccurate or incomplete.
- Withdraw consent to optional processing, including analytics/marketing cookies.
- Ask questions or file a complaint with us, and if unresolved, with the Office of the Privacy Commissioner of Canada or your provincial commissioner.
9) Children’s Privacy
Our services are intended for individuals 16+ unless otherwise permitted by applicable law. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.
10) Changes to This Policy
We may update this policy to reflect changes to our practices or legal requirements. If changes are significant, we will provide more prominent notice. We indicate the effective and last reviewed dates at the top of this page.
11) Contact and Privacy Officer
If you have concerns, please contact us first. If unresolved, you may raise your concern with the Office of the Privacy Commissioner of Canada or your provincial/territorial privacy commissioner.
12) Make a Privacy Request (Canada)
Use this form to request access, correction, or to withdraw consent for optional processing. We will respond in a timely manner as required by Canadian privacy laws.